Refund policy

🔄 Return & Exchange Policy – Brain Boost Toys

At Brain Boost Toys, we want every purchase to bring joy and satisfaction. If something isn’t right, we’re here to make it right with a simple and transparent return and exchange process.

✅ Return & Exchange Duration

We offer a 7-day return or exchange window starting from the date of delivery.

🔁 Eligibility for Return or Exchange

We accept returns or exchanges only if:

  • You received the wrong product

  • The product was damaged or defective upon arrival

📝 How to Raise a Request

To initiate a return or exchange, please contact us via:

📧 Email: Brainboosttoys07@gmail.com
📱 WhatsApp: +91 92656 64307

📸 Return Requirements

To process your request smoothly, you must provide a clear unboxing video showing:

  • The sealed package while opening

  • The full packaging and product condition

⚠️ Note: Requests without an unboxing video will not be accepted.

🔄 Available Options

1. Store Credit

✔ Receive a credit equal to the product’s value
✔ Use it for your next purchase at Brain Boost Toys

2. Exchange

✔ Replace your item with another toy from our store
✔ If the new item is costlier, pay the difference
✔ If the new item is cheaper, we’ll refund the balance

ℹ️ More About Your Options

What is Store Credit?
A digital credit added to your Brain Boost Toys account, fully redeemable on future purchases.

What is an Exchange?
Swap your product for any other toy from our collection. Price differences will be adjusted accordingly.

💬 Need Help?

Our team is always ready to assist you.

📧 Email: Brainboosttoys07@gmail.com
📱 WhatsApp: +91 92656 64307